Welcome to YOWNAL ENTERPRISE ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, which integrates with WhatsApp through the WhatsApp Business API. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the Service includes:
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This includes, but is not limited to:
- Contact Information: Your name, email address, and phone number.
- WhatsApp Data: Your WhatsApp profile name, profile picture, and phone number are inherently processed when you interact with our service via WhatsApp. We also process messages you send and receive through our service.
- Business Information: Information about your business if you sign up as a business client, such as company name and industry.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:
- Create and manage your account.
- Provide and maintain our Service, including to monitor the usage of our Service.
- Communicate with you about your account or our services, including through WhatsApp messages.
- Respond to your customer service requests and support needs.
- Analyze usage and trends to improve our website and services.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
3. Disclosure of Your Information
We do not share, sell, rent or trade your information with third parties for their commercial purposes.
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, customer service, and marketing assistance. These third parties are contractually obligated to protect your data.
- WhatsApp: As our service is integrated with WhatsApp, WhatsApp (and its parent company, Meta Platforms, Inc.) will have access to data transmitted through its platform. We recommend you review WhatsApp's Privacy Policy.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
If you would like to exercise any of these rights, please contact us.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
YOWNAL ENTERPRISE
NO 65 JALAN INDAH 22/23 TAMAN BUKIT INDAH , 81200 JOHOR BAHRU, JOHOR.
Email: sales@yownal.chat